We are able to exchange or provide a store credit if your merchandise is returned and received within 30 days from the date of purchase.
totallyusamade.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 30 days, or not in original condition will be returned to customer at the customer's expense.
Personalized items are not returnable under any circumstances.
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request. We will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order. It would then be the customer's responsibility to send the package back to totallusamade.com and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.